Customer Care FAQs
COVID-19 FAQ
How do I read my bill?
What are my payment options?
What do I do if I have billing questions?
What should I do if my bill seems higher than usual?
I received a message to call the district office. When is it open?
Who should I call in case of a water emergency, such as a water line break or broken fire hydrant?
How do I turn off the water supply to my house in the event of a break in my plumbing or a repair?
Is AVHCWD responsible for plumbing leaks?
How do I discontinue or transfer my water service?
Why does someone need to be 18 or older to sign up for water service or be present when water is turned on?
How do I read my meter?
How can I tell if I have a plumbing leak?
If my toilet’s leaking, what can I do about it?
How can I prepare for emergencies?
How much water should I keep on hand for emergencies?
What do I do in an emergency?
Should any special precautions be taken by pet owners?
What can you do to protect your pets?
APPLE VALLEY HEIGHTS COUNTY WATER DISTRICT
Rates FAQs
How are water rates set?
Why does AVHCWD use increasing block rates?
How were the tiers established?
I have a big family and many pets (or a small family with no pets); why aren’t the rates based upon the number in each household?
I live on a large (or small) lot; why aren’t the rates determined by lot size?
How do I use less water so that my usage stays in the lower rate tiers?
Water Quality FAQs
Why does my water appear milky or cloudy?
What causes the spots on my dishes?
Should I buy a water softener?
Should I buy a home filtration unit?
What should I do if my coffee has an oily appearance?
What causes odor in the hot water?
What causes some water to be discolored?
Is bottled water higher quality than tap water?
Why does water need to be disinfected?
Why is there dirt or sand in my water?
Why does AVHCWD sometimes flush water from pipes?
What causes hard water?
What are trihalomethanes?
Why is drinking water chlorinated/chloraminated?
Why does my water smell like rotten eggs?
How do I get rid of the mineral build up on my swamp cooler?