Security Emergencies

AVHCWD is dedicated to the safe and efficient delivery of potable water. Customers are encouraged to report any unusual activity that may occur in and around AVHCWD facilities. If you see activity after hours and an AVHCWD marked vehicle and/or AVHCWD employee is not at the facility, then the activity may not be authorized. Please notify the office at 760-247-7330 or 760-524-2037 immediately.

For frozen pipe information, please click here.


Emergency Contact Information

If you wish to report a water emergency or get immediate information about an emergency in your area, call the Apple Valley Height CWD emergency contact numbers   760-524-2037     760-524-2038    

Reporting an Emergency...
AVHCWD encourages customers to call to report emergency situations immediately. Please click here for more information on reporting leaks to AVHCWD. Your phone calls are critical in order to find the damage and make repairs as soon as possible. Please remember that each call will be evaluated and a determination will be made at that time if the repair will need to be made immediately. In some cases, it can take several days for repairs to allow time for the proper investigation of the problem as well as gathering the proper materials for the repair work.  The process begins with the operator asking questions to collect information about the location and severity of the situation. A maintenance crew worker will then be called out to evaluate the situation.

If you need to turn the water off at your home, please click here for more information.

If you need to turn the water off at your meter, please click here for more information. 

AVHCWD will inform affected residents as soon as possible if there is a disruption of service. However, in some emergency situations where there are unsafe conditions or property damage, there may be little or no opportunity to provide advance notice to customers.

Sometimes the presence of a crew in the area and low, or changing, water pressure, are the only notices provided. 

Water Pressure - click here to find out how to check your home's water pressure. For other answers to frequently asked questions regarding water pressure, please click here. 

Water Outages Please call 760-247-7330 to report an outage.  During or after a waterline shutdown in your area, you may experience the following:

     *Brown/discolored water

     *Cloudy water/loud noises in plumbing pipes and fixtures from air in the water lines. 

To resolve these issues, flush water lines in your home for 5 to 10 minutes. If conditions do not improve, contact AVHCWD at 760-247-7330 or 760-524-2037.  Emergency Preparedness; AVHCWD encourages customers to be prepared for large scale emergency situations such as earthquakes, floods, or fires.  For more information, please click here.