Who do I contact if I have questions about my bill?
Customers with concerns or questions about their bill should contact the District Office at (760) 247-7330.
While I’m on vacation, what should I do about paying my water bills?
Don’t come home to find your water turned off! Anticipate and pay your bills in advance. Also, if you are moving,
remember to call the District about having your water turned off and taking service out of your name.
Where is my water meter located and how do I read it?
Most water meters are located at the front of your property at either the property line near the street. The District uses a “speedometer” type meter that works like the odometer in your car… except that it records cubic feet of water instead of miles traveled. The series of numbers in the odometer reflect your water consumption in units of 100 cubic feet (=748 gallons of water). Read the numbers left to right, but don’t include the last two numbers on the far right. For example, if
last month’s reading of 004500 units is subtracted from this month’s reading of 006500, then 2000 cubic feet for water usage that has been logged. This in turn equates to 20 units of billable usage. This is what would be reflected on your bill.
What happens if I feel I have been over-billed?
If you receive a water bill, which is unusually high, you may have a water leak. If you suspect a water leak there are some things you can do to find out. Read your water meter – use your water meter to check for leaks in your home. Start by
turning off all faucets and water-using appliances. Make sure no one uses water during the test period. Take a reading on your meter; wait about 30 minutes then take a second reading. If the dial has moved, you have a leak. Is the leak inside or outside your home? Turn off your house valve (emergency shut-off valve, usually found below your hose spigot) and repeat the above process. If the dial has moved, the leak is between your meter and your home, otherwise, your leak is located inside your home, or in the pipes under your home. Click here for information on how to turn off the water at the meter.
Check for toilets that run…the most common source of leaks is in the toilet. Check all toilets for leaks by placing a few drops of food coloring in the tank. If after one hour the dye shows up in the bowl,the toilet has a leak.
Check for leaky faucets…the next place to check for leaks is your sink and bathtub faucets. One drop of water per second wastes 2,700 gallons of water per year! Replacing the rubber O-ring or washer inside the valve can usually repair dripping faucets.
If you have taken the above steps to detect and correct the water leak and your consumption continues to increase, please call the District at (760) 247-7330.
If you have not received your bill by the end of the first week in the month, please call office staff to inquire about account balance and recent payment history. As a reminder, registering with PayClix will allow you to receive notifications of bill amount electronically (via email); you are not required to pay through PayClix, but the registration process will help to avoid any missing billing information should the postal system not deliver customer invoices in a timely manner. Please visit the PayClix registration website at https://payclix.com/avhcwd/index.cfm to compete the registration process.
Inactive accounts (all), Base rate, less 50% plus surcharge and Capital Improvement Fee......example ($30.38)
$30.75 Base Rate and does not include any water
$10.00 Capital Improvement/Replacement Fee
$3.70 per unit for 0-900 cubic feet
$3.80 per unit for 1000-1900 cubic feet
$3.90 per unit for 2000-2900 cubic feet
$4.00 per unit for 3000-4900 cubic feet
$5.00 per unit for 5000+
APPLE VALLEY HEIGHTS COUNTY WATER DISTRICT FEES
-Past Due Late Fee- $20.00 If bill is not paid by the 15th.
-Non Payment Red Tag- $50.00 If bill is not paid by the end of the month
-Customer Request turn off- $25.00
-Customer Request turn on- $25.00
Returned Check Fee - All checks* $25.00
(*Plus the bank fee)
Lein Release Current County Rate
Will Serve Letters $50.00
Customer Account Deposits $175.50
After two returned checks within one year billing period, the customer will be required to pay in cash, money order or cashiers check for a period of one-year following the second returned check.
For more information regarding water rates, Please click here.
APPLE VALLEY HEIGHTS COUNTY WATER DISTRICT